Privacy Policy

---

Privacy Policy
Last Updated: 06/05/2025

At Chestermere Pool & Spa ("we", "our", "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or point-of-sale (POS) services, you consent to the practices described in this Privacy Policy.

1. What Information we Collect

We collect the following types of information when you browse our site, place an order, or interact with us:

A)

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely by third parties) 

B)

• IP address
• Browser type and device
• Website usage data (pages visited, time spent, etc.) via cookies and analytics tools
   

2. How we use your information

We collect and use your personal information to:

• Process and fulfill your orders
• Communicate with you about orders or inquiries
• Provide customer service and technical support
• Send promotional emails (with your consent)
• Analyze website usage and improve performance
• Comply with legal and regulatory obligations

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where authorized or required by law. Consent may be implied (e.g., providing your information to complete a transaction).

You may withdraw your consent at any time by contacting us (see Section 9). However, this may affect our ability to provide services.

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may share your information with:

• Service providers, such as payment processors and shipping companies
• Law enforcement or government authorities, if required by law

All third-party service providers are required to protect your information and comply with applicable privacy laws.

5. Storing and securing your information

Your personal information is stored on secure servers and protected with appropriate physical, organizational, and technical safeguards. We take reasonable steps to prevent unauthorized access, use, or disclosure of your data.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

6. Access to and correction of your information

You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To do so, contact us using the information in Section 9.

We may need to verify your identity before providing access or making changes.

7. Cookies and analytics

We use cookies and similar technologies to:

• Enhance site functionality
• Track site usage through tools like Google Analytics
• Remember your preferences

You can control cookie settings through your browser and opt out of analytics tracking using browser extensions or settings.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Contact us

If you have any questions, concerns, or wish to access or correct your personal information, please contact us at:

Chestermere Pool & Spa
Email: chestermereps@gmail.com
Phone: (587) 839-2048
10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. We will post the updated version on our website with the revised date. Your continued use of our services after an update indicates your acceptance of the changes.